Privacy Policy
Effective Date: 01-01-2025
Pradee Queen is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us through any other channels, including bookings, mobile apps, or customer service communications.
Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us
Personal Identification Information: Full name, date of birth, passport details
Contact Information: Email address, phone number, mailing address
Payment Information: Credit/debit card details, billing address
Booking Details: Travel preferences, itinerary, accommodation, and transportation selections
Account Information: Login credentials, user ID, and customer support history
B. Information We Collect Automatically
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, referring URLs
Cookies and Tracking Technologies: See our Cookie Policy for more information
C. Information from Third Parties
Travel agents, payment processors, and affiliate partners may share information with us to help fulfill your bookings and enhance your experience.
2. How We Use Your Information
Process bookings and payments
Provide customer support and travel updates
Personalize your travel experience and offers
Send marketing communications (with your consent)
Improve our website, products, and services
Comply with legal obligations and respond to lawful requests
3. Sharing Your Information
We may share your personal information with:
Travel Partners: Airlines, hotels, transport providers, and tour operators
Service Providers: IT services, payment processors, and customer support platforms
Legal Authorities: When required by law or for fraud prevention
Affiliates: Within our corporate group for business operations
We do not sell or rent your personal information to third parties.
4. International Data Transfers
As a global travel company, your information may be transferred to and processed in countries outside of your home jurisdiction, including countries that may not provide the same level of data protection. We take appropriate safeguards to ensure your data remains protected.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your data
Object to or restrict processing
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at admin@pradeequeen.com.
7. Data Security
We use appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, access controls, and regular monitoring.
8. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.
9. Third-Party Links
Our website and communications may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. We will notify you of any significant changes by posting the revised policy on our website with an updated "Effective Date."
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Pradee Queen Holiday ResortsNo 113, 114 Mena Kampala Arcade, 6th Floor A Block,
Parthasarathypuram, T Nagar,
Chennai 600017
Email: admin@pradeequeen.com
Phone: +91-91500 35776 / 91500 77702